Customer Care Collections Senior Rep

Position's General Duties and TasksIn these roles you will be responsible for:Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are metAnalyzing medical insurance claims for quality assuranceResolving moderately routine questions following pre-established guidelinesPerforming routine research on customer inquiries.Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the teamRequirements for this role include:Ability to work regularly scheduled shifts fromMonday-Friday 8:30PM to 5:30AM or 5:30PM to 3:30AM.High school diploma1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.