Client Services - Security And Login Assistance Representative (Secops-Sls)

Job Description and ResponsibilitiesIBKR seeks motivated, analytical, and methodical individuals with a financial services industry background and professional demeanor to be part of an exciting team helping shape one of the world's strongest trading and brokerage brands.The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.Responsibilities:Handling client inquiries about IBKR's security system via phone, tickets and chatProblem management with a focus on security protocols and practicesAssisting clients in the configuration and use of IBKR's two-factor authentication smartphone appIdentification and escalation of issues about the secure login of clients using IBKR's smartphone appQualification:Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)Experience with Windows and/or macOS and basic office applicationsExperience and knowledge of Android/iOS smartphone operating systemsFluency in Cantonese and English (knowing Mandarin is a plus) Company Benefits & PerksCompetitive Salary, annual performance-based bonus and stock grantExcellent health and welfare benefits, including medical, dental, specialist and in-patient Competitive package of Annual LeaveDaily lunch is ordered in-house with a fully stocked kitchenModern offices with multi-monitor setupsGreat work-life balanceUnique opportunity to gain exposure to global financial products, markets and clienteleOpportunities for career progression and job scope expansion in a global company with a growing local presenceHybrid work arrangement role permitting