Bpo Senior Manager

In this role, you will be responsible for:Analyzing operations data and devising data driven action items for delivery excellenceLeads improvement initiatives. Reviews structured problems, selects and applies standards and guidelinesLead Six Sigma Strategy in a dedicated capacity for Insurance ServicesTrain resources on Lean and Six SigmaMentor Lean & Six Sigma projectsLead and drive automation initiativesHas authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team membersDevise plans to implement strategies and lead the implementation across teamsDrive changes aggressively in support of account level goals as identified by leadership teamDrive process management through a structured process based approach that would enable predictable resultsRequired Skills for this role include:Certified Six Sigma Master Black Belt6+ years of driving Six Sigma & Lean in BPO/ITES set upProficiency in Minitab/JMPStrong Data Analytics skill set is requiredStrong verbal and written communication skills requiredExperience of operating in an environment that involves solving complex business problemHighly proficiency in MS Excel, MS Vision, Powerpoint and WordWork Timings will be 6 PM to 4 AM IST