As an Incident Manager for Banking Applications in the Mumbai region with experience in the Indian banking environment, you will play a critical role in ensuring the smooth operation and stability of core banking applications like Finacle, as well as other surrounding digital and payments and enterprise applications. You will be responsible for managing and resolving incidents that impact the bank's applications, with a focus on minimizing downtime and ensuring seamless customer experience.Ensuring prompt resolution of incidents that may hinder the availability, security, and integrity of applications.Lead and oversee the incident management process for banking applications, ensuring that incidents are identified, reported, and resolved in a timely manner.Establish and maintain clear incident management procedures and protocols.Ensure root cause of IT incidents and development of preventive measures to mitigate future occurrences is done by the application team.Communicating and collaborating with IT teams, Bank stakeholders, and users to ensure timely and accurate incident reporting, escalation, and resolution.Documenting incident details, actions, root cause analysis and outcomes to support incident management process improvement and knowledge management.Assess the severity and impact of incidents to prioritize response efforts effectively.Classify incidents and ensure they are appropriately categorized for further analysis and resolution.Managing incident-related workflows, tasks, and resources such as incident records, management tools, staff, vendors, and third-party services.Conducting incident reviews and post-mortems to review the effectiveness of incident management processes, identify areas of improvement, and implement corrective actions.Creating and maintaining incident management documentation such as policies, procedures, guidelines, and checklists.Participating in continuous incident management training and development programs to improve incident management knowledge and skills.Monitoring IT systems and networks to proactively identify potential incidents and escalate them before they occur.Prepare incident reports, including incident details, resolutions, and recommendations for improvement.manage relationships with third-party vendors and service providers to ensure they meet incident management expectations and service level agreements.Ensure key performance indicators(KPIs) and metrics are meet regularly.Ensuring compliance with incident management policies, regulations, and standards.Who you are:Incident Manager for Applications – Indian Banking environment.You are a seasoned professional with a deep understanding of the Indian banking industry, including regulatory requirements and customer expectations. You have hands-on experience in managing incidents related to core banking applications such as Finacle, digital banking, and payment systems.You possess strong analytical skills and can quickly assess and prioritize incidents based on their impact on business operations. You thrive in a high-pressure environment and excel in coordinating cross-functional teams to resolve incidents efficiently. You are proactive in identifying potential issues and implementing preventive measures to minimize future incidents.What you'll do: Ensure prompt resolution of incidents, Root cause analysis and help in mitigation of incidents.Documenting incident details, resolutions, actions, post-incident reports and outcomes for review and to support incident management process improvement.Lead incident response teams, ensuring swift resolution and minimal business disruption.Ensuring key performance indicators(KPIs) and metrics.Develop and maintain incident management processes and procedures specific to the Indian banking landscape.Communicating and collaborating with IT teams, Bank stakeholders, and users to ensure timely and accurate incident reporting, escalation, and resolution.Analyse incident reports to pin-point grey areas in the applications.How we'll help you grow:Access to cutting-edge resources and training programs to enhance your incident management skills.Opportunity to work with a dynamic team of banking professionals and gain exposure to diverse banking technologies.Participation in industry-specific conferences and seminars to expand your knowledge and network.Career advancement opportunities within our organization as you demonstrate your expertise and leadership in incident management for banking applications.Access to all the technical and management training courses you need to become the expert you want to be.Learn directly from expert developers in the field; our team leads love to mentor.Opportunity to work in many different areas to figure out what really excites you.
