Associate - Training (Customer Success)

Customer Success @Dream11:To be a 'user-centric' company is at the core of everything we do at Dream11. The Customer Success team comprises passionate Dreamsters that work tirelessly towards enhancing the playing experience for over 200 million sports fans on Dream11 with the proper training and quality of work. Customer service is not a department but an attitude. So if you are committed to delivering a world-class customer service experience, this is the team for you.Your Role:Understanding specific skill gaps and training requirements in collaboration with department headsConducting engaging and interactive training sessions for product, process and skills, using diverse instructional techniquesEnsuring training content & KMS is updated regularlyCreating knowledge assessments, conduct dip checks, etc. to check and enhance front line knowledgeGenerating reports from accurately maintained training records to track the impact of training on performanceAssessing training effectiveness and improving training content through feedback and performance metricsQualifiers:Minimum 2 years as a Customer Service TrainerBasic understanding of at least 1 sportKnowledge of KMS & LMS toolsAbout Dream Sports:Dream Sportsis India's leading sports technology company with 220 million+ users, housing brands such as Dream11, the world's largest fantasy sports platform,FanCode , a premier sports content & commerce platform andDreamSetGo , a sports experiences platform. Dream Sports is based in Mumbai and has a workforce of close to 1,000 'Sportans'. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports' vision is to 'Make Sports Better' for fans through the confluence of sports and technology.For more information: https://dreamsports.group/ Dream11 is the world's largest fantasy sports platform with 200 million+ users playing fantasy cricket, football, kabaddi, basketball, hockey, volleyball, handball, rugby, futsal, American football & baseball, on it. Dream11 is the flagship brand of Dream Sports, India's leading Sports Technology company and has partnerships with several national & international sports bodies and cricketers.