Join our TeamAbout this opportunityThe Engineer – FO is typically assigned to work with service quality assurance front office activities in an operations organization.• We believe in trust – we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible!• We believe in creativity – trying new things and learning from our mistakes. and We believe in sharing our insights and helping one another to build an even better user plane.• We truly believe in happiness; we enjoy and feel passionate about what we do and value each other's technical competence deeply.What you will do• To work within well-defined system support guidelines.• To prioritize faults to meet SLA/WLA.• To investigate faults/cause related to system/network problems.• To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.• To ensure correct working methodology.• Implement system configuration changes as per given access rights.You will bring• Shift handling skills able to develop team member in shift• First level service problem restoration in 24*7 shifts.• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when vital.• To Create WO to FM team when vital.• Ability to perform under time constrains depending upon the business requirements.• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks.Key Qualification:Education-Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.Experience• Years of experience: 1 -2 years• Industry experience: TelecomWhy join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. ?What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .Primary country and city:India (IN) || GurgaonJob details:Service Support Specialist
