You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company valuesand powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Role Name: Reporting & AnalyticsFunction Description:Global Services Group (GSG) brings together the company's external and internal servicing functions, and includes the below world-class organizations:·Global Servicing Network, which provides exceptional care to our external customers, and·Sales and Business Enablement, which provides many of the vital internal services that make American Express run efficiently.Sales and Business EnablementSales and Business Enablement (SABE) within GSG is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Consumer, Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.Responsibilities:Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance. Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.Understand complex operational systems and business intelligence tools, platforms for developing efficient , insightful products and offerings for customersDevise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insightsRole Name: Reporting & AnalyticsPurpose:Enable decisions & productivity across the enterprise by delivering best in class reporting, actionable insights & forecastsAcademic BackgroundBachelor's degree in EngineeringPost Graduate Degree in Engineering/ManagementPast Experience3-7 years relevant experience with excellent knowledge Reporting and Visualization toolsPreferred: Strong Experience in Python, Sql, Hive and TableauCritical Factors to Success (Outcome Driven):Business Outcomes:Ensure timely & accurate delivery of reports and insights for teams by defining appropriate constructs & determining suitable approaches to build, publish and track business performance.Deliver business performance reporting & analytical data support to business units.Provide forward looking trends, predictions, triggers that enhance productivity. Automate and standardize reporting processes.Leadership Outcomes:Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offeringsDemonstrate learning agility, make decisions quickly and with the highest level of integrityLead with a digital mindset and deliver the world's best customer experiences every daySkills/CapabilitiesPlatformsBig Data Platforms: CornerstoneVisualization Platforms: TableauAdvanced MS Office Suites (Word, Excel, PowerPoint, Access)Amex Platform Knowledge: CS/ CODLPreferred:Dashboard CreationEnterprise Leadership BehaviorsSet The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External PerspectiveBring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration EssentialDo It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands CourageFunctionalUnderstanding of sales business processAnalytics & reporting domain experienceTechnicalAnalytics & Insights & TargetingPython, SQLBasic Statistical Knowledge: Hive/ML techniquesAdvanced data manipulation & automation skillsData visualizationExposure to Big data environment & toolsPreferred:Predictive Analytics, Automation experience Behavioral·Enterprise Leadership Behaviors·Learning agility·Agility·Resilience·Collaboration·Will to winWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
