You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Function Description: Operational Excellence (OE) plays a vital role in driving the soundness of the lines of business under Global Commercial Services (GCS) through business self-testing.Purpose of the Role: This role will be a member of the Operational Excellence team and be responsible for designing new, undertaking maintenance and refresh of existing compendiums supporting GCS BST program across all segments/channels.The key responsibilities will include:Collaborate with OE Performance team, Business and LOBCO / MCO to create new test compendiums that meet the regulatory and internal requirements for any new expansion to segment/market/channel of monitoring landscape.Support maintenance and refresh of existing compendiums for GCS BST program across all segments/channels.Liaising and managing stakeholder relationships across various partners extending to LOBCO/MCO's; OE Performance; Testing team; Capabilities team; Reporting etc. throughout the compendium lifecycle management.Undertaking compendium impact analysis for ad-hoc reviews on changes in regulatory mandates/process updates/other internal drivers.Supporting several Audit and Regulatory reviews, draft responses to review findings and work on action plans to remediate any observations identified as part of Audit engagement.Maintenance of compendium repository/database by documenting the changes undertaken to track and enable version log history as reference.Deliver periodic and ad-hoc reporting against key business testing and monitoring to support management's awareness and response to control improvements.Undertake regular project work analyzing business risks and exposures. Preparation of recommendations to business management with regards to process improvement, best practices, risk reduction as appropriate.Supporting the team on multiple ad-hoc projects on timely intervals for other processes.Minimum QualificationsExtensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks and derive controls to mitigate the risk.4-6 years of experience working with audit, compliance, operational risk and/or control functionsProven ability to understand the regulations / laws and quickly design the compendiums to meet the regulatory requirements / audit findings or recommendations from stakeholders.Strong ability to understand process and/or operations management.Ability to lead and guide the group of Risk professionals.Strong ability to understand process and/or operations management.Strong collaboration skills and demonstrated ability to network globally.Strong communication skills combined with an ability to interact effectively with senior leaders and business partners.Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.Knowledge of Platforms:Minimum - Microsoft Office (Advanced), Microsoft SharePoint, Salesfoce.com & One.force, Outreach, BCMAPreferred - SQL; TableauBehavioral Skills/Capabilities:- Conflict Resolution & Stakeholder Management- People Management- Effective Time Management- Attention to DetailEnterprise Leadership Behaviors- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands CourageWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
