Workshop Manager

KEY ACCOUNTABILITY Drive the vehicle with the technician and the customer to gain firsthand knowledge of the vehicular problems Prepare the cost estimates including the services and repair costs and the cost of spare parts if needed Maintain and manage a daily record of repairs and services of vehicles undertaken and completed Ensure delivery of vehicles to customers on time Handle and manage softly the minor complaints and irritants with the customers Educate customers on maintaining their vehicles free from troubles and problems Supervise manage and monitor automotive service technicians and repairers Handle customer inquiries and respond to their needs in a cool courteous and prompt manner Ensure customer satisfaction at the highest level through effective services and repairs Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations Ensure supplies are ordered for each job Ensure correct job numbers are used and that time records are correct Manage inward goods checking quantities dispatching goods and receipting invoices Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager Report on manpower overruns or shortfalls Ensure adequate maintenance of tools equipment and other materials in the Service Area Work with the Operations manager to respond to clients requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate Investigate customer complaints and concerns arising from products and suggest appropriate solutions Discuss with team to identify appropriate course of action Develop and implement systems to record file and store information pertaining to client enquiries Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance Promote a Health and Safety culture within the business