You will solve the problems that may occur in IBM products, operating systems, networks, databases, applications, third party products as well as custom codes.
Become a Security SME for our flagship products family of Access Management product.
Analyse customer problems and service requests and resolve them within agreed service levels
Use troubleshooting/ debugging techniques and tools to analyze technical problems.
Collaborate with development teams for issues that need a resolution through code fixes.
Increase IBM's Self-Help knowledge base, by creating knowledge articles wherever needed.
Provide feedback to the development team on product feature enhancements.
Create wikis, blogs, tech-notes, technical trainings, webcasts for educating customer and business partners
