Greetings from Epicenter Contact HR Karishma 8850396169 Position Transition Manager Job Summary Reporting to the Operations Head the transition manager is responsible for the delivery of thedefined SLAs ensuring committed deliverables and services are delivered on schedule and at thedefined quality levels and operational issues are managed The role requires highly effective handson management Key Roles and Responsibilities Efficient in project management prepare project plan both detailed high level volumeramp plan process transition QA QC plan communication plan governance planAbility to foresee critical risks at Solution Transition stageInteract with client s and operation Managers on a regular basisWork with operations head for approvals on hiring pricing and contract terms specific tooperations and work with the training team for knowledge transfer and certificationWork with Quality team for QC plan implementation of QC during transition stageWorks to tight timelines competing priorities and rapidly changing requirementsTrack and report on milestones for transitions including budgets and on consequences ofthe transition against original business caseHave a role in designing and updating transition methodology and supporting tools including determining the appropriate program structure for each transitionAbility to handle multiple deliverables with quality and timelinesUnderstanding of contractual documents such as NDA MSA SOW LOE etc and ability todraft the documents in consultation with Legal Risk Compliance IT Infra Operations finance and other teamsAbility to support RFI RFP management Solutions design Transition execution Education Qualifications and Experience 810 years experience in US Mortgage industry preferably Mortgage Origination with atleast 2 years in a managerial roleGraduate with min 4 yrs in transition with an International BPO ITeS SetupExcellent Written Verbal communication skillsMust be detailed oriented organized and work efficiently under pressure Excellent MS office skills MS Word Excel PowerPoint Presentations Bachelors Degree mandatory Thanks Regards Karishma Sumra Human resources