Technical Support Voice Process - Senior Assistant

Technical Support Voice Process - Senior Assistant

Dxc Technologies

Technical Support Voice Process - Senior Assistant

Details of the offer

Requisition ID :


Category :
Delivery Services Group

Location :

Chennai, TN IN

Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred.

Exp: 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting
Candidates with MCSE will be preferred
Certification in ITIL preferred
Ability to work in 24/7 shift Environment
Experience in working on SNOW / Remedy.
Experience in Semi tech/ISP troubleshooting.
Excellent Communication Skills
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Validating the closure

Job Profile/Key Responsibilities
- As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
- Providing L1/1.5 assistance to the client users over Email & Chat.
- Resource would also need to create incidents from the emails received from the users
- Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
- Provide basic level troubleshooting on Windows machines
- Resource should have experience on desktop and windows application troubleshooting
- Resource would also be required to route unresolvable issues to next level of support
- Working on a leveraged model the resource may need to support more than one account
- Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
- Should possess ITIL lifecycle understanding
- Resource is required to have good communication skills both verbal and written
- Resource should be able to quantify the impact of application problems. And then should be able to
provide solutions

Source: Timesjobs



Assistant manager business development

Hello, A highly reputed and leading outdoor marketing company in Maharashtra is looking for Assistant Manager - Business Development for its Pune location...

From Careerwise Solutions - Maharashtra

Published a month ago

Factory worker - mnc company pune location -placement charges applicable

Direct Joining in an automotive engineering manufacturing MNC company. Age - 18 to 27 yrs. --*MALE CANDIDATES ONLY SAL -10200/- + 2500/- ESIC /PF /LUNCH...

From Career Club Consultancy And Management Services - Maharashtra

Published a month ago

It service desk specialist

Job description Primary Role Responsibilities: Field incoming interactions to the Service Desk via phone, Chat and self-service regarding computer related and...

From Proactive Search Systems - Andhra Pradesh

Published a month ago

Software engineering manager

Job description COE - ENGINEERING MANAGER Hyderabad Skillset Expected Java / .Net Technologies = 8/10 Architecture & Design = 7/10 Requirement Management = 8/1...

From Proactive Search Systems - Andhra Pradesh

Published a month ago