Technical Support Voice Process - Senior Assistant

Technical Support Voice Process - Senior Assistant
Company:

Dxc Technologies


Technical Support Voice Process - Senior Assistant

Details of the offer

Requisition ID :

51274150

Category :
Delivery Services Group

Location :

Chennai, TN IN

:
:
Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred.

Exp: 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting
Candidates with MCSE will be preferred
Certification in ITIL preferred
Ability to work in 24/7 shift Environment
Experience in working on SNOW / Remedy.
Experience in Semi tech/ISP troubleshooting.
Excellent Communication Skills
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Validating the closure

Job Profile/Key Responsibilities
- As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
- Providing L1/1.5 assistance to the client users over Email & Chat.
- Resource would also need to create incidents from the emails received from the users
- Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
- Provide basic level troubleshooting on Windows machines
- Resource should have experience on desktop and windows application troubleshooting
- Resource would also be required to route unresolvable issues to next level of support
- Working on a leveraged model the resource may need to support more than one account
- Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
- Should possess ITIL lifecycle understanding
- Resource is required to have good communication skills both verbal and written
- Resource should be able to quantify the impact of application problems. And then should be able to
provide solutions


Source: Timesjobs


Area:

Requirements

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