Technical Sales Executive/Tech Support - Noida

Technical Sales Executive/Tech Support - Noida


Technical Sales Executive/Tech Support - Noida

Details of the offer

Responsibilities: o Working with customers/employees to identify computer problems and advising on the solution
o Logging and keeping records of customer/employee queries
o Analysing call logs so you can spot common trends and underlying problems
o Updating self-help documents so customers/employees can try to fix problems themselves
o Working with field engineers to visit customers/employees if the problem is more serious
o Testing and fixing faulty equipment


?¢ An ability to assess each customer/employee's IT knowledge levels
?¢ Ability to deal with difficult callers
?¢ Good analytical and problem solving skills
?¢ Good interpersonal and customer care skills
?¢ Good accurate records keeping Skills:- Sales, Tech Support and Inside Sales

Source: Neuvoo_Dinamico_Ppc


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