Technical Product Specialist

Technical Product Specialist


Technical Product Specialist

Details of the offer

Department : - CTS Product Development DEPARTMENT BRIEF: The purpose of FactSet Content and Technology Solutions (CTS) is to capture substantial revenue opportunities that exist within the Financial Data Feed market and help drive the adoption of FactSet's proprietary content through FactSet's data feed business. The CTS Product Development team was established in Hyderabad to support CTS Product Managers distributed around the world. The group is responsible for Product Feature support, Contribution to Product Design, Critical Product Analysis and Product Documentation and Education. The team serves as a resource providing a full range of benefits to the development of CTS products. This is an extremely attractive opportunity for candidates wishing to join a successful team within the department representing the most rapidly expanding portion of FactSet’s business. This opportunity will allow candidates to learn about FactSet’s Global business, work with a wide range of technologies as well as to shape the future of FactSet’s dynamic array of CTS products. JOB RESPONSIBILITIES: CTS PD - Technical Product Specialist will work on a variety of projects related to CTS products and FactSet’s data feed business. It is an entry level position into the Content and Technology Solutions Product Development team. It includes the following responsibilities: Product Feature Support Manage the group’s daily inflow of CTS product requests and guide them to a meaningful and timely resolution Communicate clear and detailed responses to requests while tying in references to supporting documentation Product Performance Measurement Collection of metrics for product usage, issues reported, time to first response, time to resolution, etc. Critical Product Analysis Identify areas for improvement of Product Support Identify recurring issues/requests and make recommendations for feature enhancements Contribute to departmental product development projects Product Training support Create and maintain support and troubleshooting documentation Integrate CTS skill-sets into official training curricula Regularly share CTS product best practices with stakeholders JOB REQUIREMENTS: Undergraduate / Master degree in Information Systems Minimum 24 months of relevant work experience Experience working in Unix / Linux environments Experience in Shell scripting / procedural programming Experience with one or more of C++ / Perl / Python / Ruby / Java Professional experience and competency in FTP / SFTP / http transfers Firm understanding of Software Development cycles Experience with database administration Desire in developing FactSet proprietary technologies Strong analytical, problem solving skills Self-motivated, ability to work independently Excellent communication, presentation and interpersonal skills Preferred Skills: Basic understanding of Global Investment Industry and Enterprise Data Delivery solutions Proven ability in communicating with clients Data vendor and production management experience Industry experience or education in finance Experience with creating and maintaining product documentation Proven track record of guiding large projects to success Proficient in Microsoft Office applications (Excel, Word & Power Point)

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  • IT - Information Technology / Programmer