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Technical Operation Manager - Itil (10-15 Yrs) Ahmedabad (Devops)

Technical Operation Manager - Itil (10-15 Yrs) Ahmedabad (Devops)
Company:

Huptech Consultancy Services


Details of the offer

Responsibilities - Supervise and lead the operation teams to successfully achieve operational and business goals. - Continuous improvements in people, process and technology. - Manage technical operation shifts to ensure that production environment is covered 24x7. - Organize mock drills and hands-on recovery practices to prepare team for quick system recoveries. - Responsible for system capacity planning. - Improve monitoring systems, alerts and mitigation procedures. - Ensure healthy collaboration with other departments. - Deliver services within the agreed SLA and projects within the committed due date. - Lead investigation of system incidents provide RCA and document lessons learned. Skills and Qualifications - 10 years- work Experience - At least five years of experience in writing code. Ideally someone who started as a developer and progressed into technical leadership role. - At least five years of experience in managing a technical team of over 10 engineers. - BS/MS in Computer Science (or equivalent)/Certification - Strong analytical, problem-solving, and troubleshooting skills. - Must demonstrate accountability, sound decision making, analytical thoroughness, clear and concise communications, and the ability to lead and mentor team members. - Ability to manage time: Priorities, plan, prepare and prevent problems - Ability to work in a rapidly changing environment - Ability to multi-task and context-switch effectively between different activities and teams - Experience in Windows and Linux environment - ITIL Certification and/or experience in technical operation leadership role will be a plus. (ref:hirist.com)


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Technical Operation Manager - Itil (10-15 Yrs) Ahmedabad (Devops)
Company:

Huptech Consultancy Services


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