Technical Account Manager – India

Technical Account Manager – India
Company:

Adzunain


Technical Account Manager – India

Details of the offer

We are the fastest growing company of video delivery infrastructure, servicing the global Tier-1 Content Providers, Service Providers and pure OTT players. As the recognized leader in video compression (MPEG-2, H.264 / MPEG-4 AVC, HEVC, AV1) and a leading member and contributor of forums and organizations such as the DVB, SMPTE, ITU and the Alliance for Open Media.

We are committed a partner to help transforming video delivery of the Media and TV landscape. Leveraging a continuous investment in R&D, we empower our customers to produce high video quality while lowering the costs for transmission and to increase their revenues with new services.

We have our HQ and R&D in Paris and Rennes, France. We have been listed on Euronext since 2014 (PARIS: ATEME), and we operate globally with main offices in Denver, NYC, Sao Paulo, Singapore and Sydney.

We are growing profitably and fast: beyond 20% annual organic growth over the past decade. We are looking forward to further accelerating our growth plans by bringing technology disruption and innovative engagement models to adjacent markets.

Our core values are built around:

- More helper than just provider: we are in a changing landscape; we want to partner to make this change happen
- Cross-culture enrichment: our 30 different nationalities make us think and dream bigger.

In order to support our growth plans, we are recruiting a Technical Account Manager:

Main activities:

- Coordinates closely with sales and marketing to align solution design with customers’ business requirements.
- RFP management; proactively scopes the technical solution required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value for both the customer and the firm.
- Prepares and set up proof of concept and demos in customer environments
- Creates and deliver high-level presentations, demonstrations, and discussions in a credible and compelling manner, and position self as a trusted advisor.
- Drives the end-to-end sales-cycle from qualification to execution including deal close.
- Representation of ATEME at key industry forums, trade shows and other events as the local expert in ATEME technology;
- Prepare and provide systems technical training to key customers
- Help on support for Southern Asia, attend Service Review meetings with customers in the region
- Reproduce issues in HQ or assist in remotely troubleshooting support cases in your region
- Contribute to KPI improvement initiatives

Administration and documentation

- Update the JIRA ticketing system: incident tracking, management and reporting.
- Create and maintain Confluence pages for knowledge base of our products
- Contribute to the continual improvement of ATEME Customer Engineering tools and process
- Write comprehensive, easy to understand and well communicated SoW for Project department to implement.

Required Skills

- Degree in computer Sciences or related technical fields
- Knowledge of Linux, Kubernetes, Micro services, IP Networking, and video streaming technologies
- At least three years’ experience in pre-sales position
- Fluent in English and Hindi.
- Excellent problem-solving skills
- Able to travel in Asia (Southern Asia mainly) for short periods
- Able to work within a multi-cultural team

Application: please send your resume to ********** with reference: TAM/IN

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