Systems Integration Advisor

Your Role
As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

Key Responsibilities:
Lead and manage incident and request handling
Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
Ensure system/application alerts are promptly acknowledged and actioned
Escalate complex issues to STO management and leadership as necessary
Lead and support patching, upgrades, and configuration changes with onshore team members
Manage high-priority incidents and requests
Ensure strict compliance with audit controls and evidence requirements
Lead troubleshooting of complex file transfer issues and support Lvl1 team members
Mentor and share advanced knowledge with Lvl1 analysts
Identify and help implement automation and optimization opportunities

Experience:
Prior experience with and understanding of Linux server administration. Certification such as Linux+ would be preferred
5-7 years of experience in a security operations role
Proven advanced troubleshooting capabilities
Exceptional communication skills and the ability to mentor junior team members
Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls
5-7 years of experience in a security operations role.
Proven advanced troubleshooting capabilities on both Windows and Linux
Exceptional communication skills and the ability to mentor junior team members

Your Role
As a member of the Security Technology Operations (STO) team , the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Flexera and SAS (Safeguard Authentication Services formally known as QAS). The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

Key Responsibilities:
Lead and manage incident and request handling
Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
Ensure system/application alerts are promptly acknowledged and actioned
Escalate complex issues to STO management and leadership as necessary
Lead and support patching, upgrades, and configuration changes with onshore team members
Manage high-priority incidents and requests
Ensure strict compliance with audit controls and evidence requirements
Lead troubleshooting of complex file transfer issues and support Lvl1 team members
Mentor and share advanced knowledge with Lvl1 analysts
Identify and help implement automation and optimization opportunities

Experience:
Prior experience with and understanding of Linux server administration. Certification such as Linux+ would be preferred
5-7 years of experience in a security operations role
Proven advanced troubleshooting capabilities
Exceptional communication skills and the ability to mentor junior team members
Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS and firewalls
5-7 years of experience in a security operations role.
Proven advanced troubleshooting capabilities on both Windows and Linux
Exceptional communication skills and the ability to mentor junior team members