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Support Engineer (Jumio Technical Support)

Support Engineer (Jumio Technical Support)
Company:

Jumio Corporation



Job Function:

Other

Details of the offer

You should be proactive, high-energy, motivated, an excellent communicator, confident and detail-oriented. You have a commitment to excellence and a desire to delight customers. You have a proven track record with solving problems and know the importance of getting the details right. Responsibilities Take ownership of common customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Provides prompt and accurate feedback to customers. Oversee and manage open support tickets to ensure ongoing customer communication. Follows standardized procedures for proper escalation of unresolved issues to the Second Level Support team. Help in resolving escalated customer complaints. Develop customer relationships through professional interactions. Actively contribute to both Jumios internal and external (customer) knowledge base. Must Have The one who has knowledge about Mobile applications like Android and iOS. Who knows the basics about Http methods like GET, POST, REST etc. Experience and Qualifications Minimum Two (2) years experience in a technical support role preferred. Excellent written and verbal communication and interpersonal skills. Fluent in English. (other languages a plus) Good troubleshooting and problem-solving skills with a strong analytical/QA mindset. Knowledge of mobile technologies (Android / iOS) Knowledge of Web technologies (e.g. REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS) is a plus. Ability to multi-task and work in a fast-paced environment. Excellent analytical, quality and conceptual skills. Enjoy working in a multicultural and geographically diverse organization. Available for standby hours when required.


Source: Adzuna2_Ppc

Job Function:

Requirements


Knowledges:
Support Engineer (Jumio Technical Support)
Company:

Jumio Corporation



Job Function:

Other

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