Supervisor Training

Supervisor Training


Supervisor Training

Details of the offer

Req ID: 49033 Job Family: Contact Center Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company. Job Description Sabre is currently looking for a Supervisor for our Training department. If you are interested, register with us Engage with the stakeholders to plan for Internal and Customer Training requirements. Monitor, track, and report the team’s growth and contribution to the overall company, division, and department strategies and goals. Ensure adequate knowledge base and delivery skills to train Sabre products. Research and implement new and innovative training methods, staying up to date with market trends; Participation in company-wide projects to identify and manage international, national and/or local training requirements. This includes identifying and determining target audience, delivery method, course content, structure, assessment methods and procedures; Participate and contribute in company-wide meetings and conference calls to foster understanding of upcoming training requirements through sharing of information, initiatives, providing feedback, investigating and recommending learning solutions; Evaluate effectiveness (quality) of Sabre Training program through training needs analysis, workplace and participant assessments and evaluations. Recommend and implement on-going modifications to Sabre Pacific Training Program, policies and procedures as appropriate; Assist Operations on the management and administration of Sabre Training for scheduling and billing; Develop and manage relationships with key stakeholders by liaising with key personnel to ensure Sabre Host training is delivered in accordance with Sabre guidelines, practices and procedures; Maintain a strong focus on Product Support call drivers and Sabre Survey results and providing appropriate solutions in the training arena; Involvement in the promotion of Sabre Training via various marketing channels. Encourage Training Team to develop relevant skills to deliver competency based learning and development solutions; Provide coaching and mentoring to the team as and when required; Conduct formal Performance Reviews; Monitor staff productivity levels on a regular basis to ensure that course delivery goals are being achieved and Training Team resources are being used efficiently and effectively; Work with all other departments within Sabre to ensure that all clients receive the appropriate levels of service, including issues and escalations as required; Oversee and produce training procedural documentation - with the input of all Training Team members Work with Operations to track and review training schedules and staff rosters meet demands; Initiate, conduct & attend inter and intra-departmental meetings as required Job Requirements Strong leadership qualities Excellent communication skills (oral and written) Ability to communicate with all levels of management, staff and students; Demonstrate initiative to contribute to new and innovative methods of successful knowledge transfer; Well organised, self-motivated, flexible and excellent attention to detail; Ability to work independently and as part of a team; Demonstrated ability to work successfully in an outcome orientated environment; Flexibility in adapting to the changing needs of the company and the industry; Ability to travel domestically and internationally as required by the business. Personal excellence (on-time, proactive, goal oriented, motivated, flexible, hygienic). Reasonable work moral and motivation. Have interest and desire to do the job well as holding a positive attitude towards it; Some IT and technology savvy is valued. Travel trade and it’s complexities GDS functions Basic technology – Applications; Systems Messaging; Databases MS Office – Word; PowerPoint; Excel Understanding of Learner Management Systems, Training Administration and customer database management; Create a Training plan; Identify and conduct training needs analyses Manage, review and assess training program effectiveness; Project management skills; People management and interpersonal skills - including coaching and mentoring and being able to lead and manage others to achieve desired outcomes; Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. Stay connected with Sabre Careers

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