About your roleThe Strategic Partner Delivery Manager will help accelerate Bloomreach's partner enablement, delivery and success initiatives in the EMEA region. This person will be responsible for creating and executing external partner delivery and success programs to drive adoption of Bloomreach delivery practices and measurement of successful outcomes. This person will work with cross-functional teams including sales, services and customer success to ensure a seamless experience for our partners and customers. This person must be organized and have strong relationship building skills across all functions. We are looking for a true team player with a growth mindset who can bring energy and results orientation to the role! Responsibilities include:Servicing a growing partner ecosystem and capable of delivering customer outcomes Overall program creation, execution and governance of the partner enablement and success programIdentifying, developing and optimizing route to market opportunities Successful project outcomes for Bloomreach customers and partnersBecome an expert on Bloomreach's delivery process, tools, methodologies, and solutionsEnabling partners to ensure successful delivery and managed services projects including providing partner supportCapturing partner feedback through enablement and practice building Representing thought leadership externally and the 'voice of the partner' internally to various Bloomreach functionsWhat you'll do:Create and document a plan to train, onboard and enable Bloomreach partners on presales, discovery, delivery and ongoing adoption with a focus on delivery. Collaborate with the partner on required milestones and outcomes for successEnable partners to perform successful implementations of Bloomreach on clients' websites or online shops through a combination of Bloomreach and partner owned responsibilities that you will ultimately be accountable for.Conduit between the internal Bloomreach teams and the partner team as neededGathering feedback and continuously improving our processesOverall Program management and governance to ensure success for Bloomreach and partnersCooperate with partner, Bloomreach and customer stakeholders towards completion of implementationsMake short-term and long-term decisions to create value for Bloomreach and its clientsChallenging, encouraging, and influencing both internal and external teamsSupport the channel delivery team in various partner focused events in the EMEA regionWhat you'll bring:7-10 years combined experience in the following areas (the more, the better): project/program leading teams, strategic planning, professional services, project delivery and customer successExperience working in a partner ecosystemExperience of Customer Data Platforms and/or Marketing Automation PlatformsNice to haves:Experience with SaaS, ecommerce or marketing technologiesUnderstanding frontend/backend technologies, relational databases, and web mechanics
