Sr Success Manager

Sr Success Manager

Bentley Systems

Sr Success Manager

Details of the offer

About this position As a Sr. Success Manager, you will work with accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry knowledge, domain specific workflow experience, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions. You will be orchestrating a wide group of business, process and solution specialists in Bentley to define and deliver on a digital advancement plan. You will also be the voice of our users to influence our product development roadmaps and improve their overall experience. We are now calling for passionate and talented individuals who are interested in being considered for Sr. Success Manager opportunities. Responsibilities: Engage with account stakeholders to facilitate capturing business outcomes, to prioritize digital workflows improvements, and to create a digital advancement plan Continuously measure results and advise the account towards improving adoption Improve user’s awareness of what is possible by connecting them to the Digital Advancement Academies Manage the delivery of the Digital Advancement Plan to ensure the achieving the desired outcomes Lead and own all aspects of post-sales engagement with the account that includes coordination with Account Management, Solution Consultants and Trainers, Product Management and Technical Support Analysts Improve the account’s health and user satisfaction scores Develop relationships with key user stakeholders corporate wide Travel may be required for meeting accounts at least quarterly Requirements: Formal Education & Certification University degree, college diploma in a technical field, or relevant industry experience Experience and/or certification in engineering design, construction, project delivery and asset performance Experience and/or certification in software and business analysis desired Knowledge & Experience Minimum of 8-10 years’ work experience in an advisory capacity, especially on projects involving software configuration, training, development, testing, and deployment. Management Experience that includes managing User stakeholders, Account Managers, Consultants, Software Development Managers, Professional Services Managers, IT and Network professionals. Knowledge and experience in the industry specific to the account Familiar with organization change management aspects of delivering change programs Personal Attributes Ability to work and communicate with stakeholders at all levels of the organization Persuasive, encouraging, and motivating Strong written and oral communication skills including presentation skills Strong interpersonal and team building skills, possessing diplomacy and business judgment Calm and controlled in times of unanticipated and unpleasant work-related issues Willing to provide constructive feedback and coaching to individuals and teams on performance Genuinely cares and is a steward for account success Skilled at situation assessment to determine next steps in complex environments Courageous and confident enough to deal with tense and unpleasant situations. Motivated by incentives for growth Willingness to travel Experience at working both independently and in a team-oriented, collaborative environment is essential Adheres to high ethical standards Flexible during times of change

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