The Impact: S&P Global Platts publish over 20,000 price assessments and various benchmarks every day and growing. Generating accurate and timely information is crucial as our customers rely on this information to help them make decisions every day. An eye for detail, problem solving, decision making, building repeatable processes and excellent communication is vital for this role. The Career Opportunity: S&P Global Platts is the world's leading independent provider of information and benchmark prices for the commodities and energy markets. It will provide an excellent ground for any employee. Editorial Operations is at the forefront of defining future state architecture for the price assessment process and this role will be central to evolving our operating model. With changing business models there are always opportunities within the Content Operations group, Platts or S&P Global's other business units. The Team: Editorial Operations is part of the Content Operations Group which is a shared service across the S&P Global Platts Content creation group and is responsible for creating and managing back-end templates and business rules that enables S&P Global Platts to publish a wealth of data and authored content across multiple delivery channels. The team also acts as second line support for queries raised by business and troubleshoot issues on real time system. Editorial Operations consists of four regional teams across Singapore, India, London, and Houston. All teams work very closely to provide nearly 24/5 coverage and is at the forefront of defining future state architecture for the price assessment process and this role will be central to evolving our operating model. Requirements: Bachelor's Degree in Computer Science or equivalent Minimum two year's on job experience in Excel (Intermediate level) and VBA scripts , Testing and process improvement Minimum of 1-year experience and excellent understanding of Agile , scrum and LEAN methodologies and different technologies applicable to real-time services Support Analyst conversations to clarify requests, ensure accurate understanding of scope, manage Editorial expectations on available content and offer alternatives in case of limited/unavailable content Knowledge of these is an advantage: CSS, HTML, XML, Git, Database knowledge including SQL, Windows environment, Commodities markets and Taxonomy Strong prioritization skills, flexibility , ability to respond and manage multiple deadlines effectively, strong analytical/problem solving skills and attention to detail are paramount for this role Excellent verbal and written communication and negotiation skills along with ability to lead requirements sessions with clients and project teams Ability to meet tight deadlines The ability to work independently and a global team-oriented approach contributing to the overall timely delivery of multiple projects. Prepared to step in to assist colleagues, including those in other regions, actively supporting knowledge sharing. Maturity to lead by example, willingness to get into detail as required while also balancing delegation effectively while empowering staff to make decisions Must be flexible to ensure required projects and tasks are completed on time. Knowledge of testing and quality assurance. Good presentation skills. Languages - ability to communicate in English is essential (oral and written) - the team's operating language is English. Business competencies Some knowledge of the energy industry useful, but not essential, however interest in the sector is highly desirable. Our Hiring Manager says: I am looking for a self-driven results-oriented person with a positive outlook/attitude towards work/team/colleagues, who can not only manage busy projects' work and supporting issues within the region, but also work towards operational excellence. If you are someone looking for new challenge and satisfaction after the end of day work, this is the job for you. Roles and Responsibilities Day-to-Day EdOps Tasks Liaise with global EdOps teams to work closely on various upcoming projects, maintain the quality and to discuss way to improve the workflows. Responsible for providing ideal solutions to the Editorial group using PRP/DCP/CCP/AGAVE for the projects that involve the introduction of new market assessments and methodological changes that affects the proprietary editorial systems and Oracle database and other reasons and deliver them on agreed timeline To support the editorial staff across Platts' worldwide offices (Europe, US and Asia) using Platts proprietary editorial systems (PRP/DCP/CCP/AGAVE) to produce price assessments, market news and commentaries for Platts real-time services and publications Providing second line support for production issues and escalating as necessary, analyze them and put necessary actions in place to mitigate for future. Support new releases, development and co-ordinate user acceptance testing and implementation of the editorial systems Ensures all processes are followed and quality is maintained Provide onsite support and remote support for the company's business continuity plan at the disaster recovery site Help manager to showcase and improve EdOps brand Cover for any bank holidays and other scenarios and to do whatever takes to get our contents out to customers on time About S&P Global Platts At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping. S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com.20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) The Impact: S&P Global Platts publish over 20,000 price assessments and various benchmarks every day and growing. Generating accurate and timely information is crucial as our customers rely on this information to help them make decisions every day. A Experience: 1.00-50.00 Years
