Sr. Cloud Service Manager

Sr. Cloud Service Manager

Opentext Technologies India Pvt Ltd

Sr. Cloud Service Manager

Details of the offer

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The opportunity:

Service manager (Role) would the primary point of contact for the customer(s) for deals which are sold through reseller channel where SM should be able to help escalate internally with product support & engineering, drive the resolution of issues reported in timely and professionally manner by following mutually agreed process and should be able be answer customer questions related to product offering, feature and new release and seek opportunities for cross selling the product or services.

Also can ensure that Customer voice is heard and understood and help improve on customer satisfaction.

You are great at:

? Must be able to translate technical issue to Business impact.
? Must be able to communicate effectively across functional groups.
? Must be able to understand and act accordingly by assessing the interest and influence of each stake holder across functional groups.
? Must be able to manage critical escalations by holding people/teams accountable and steer the resolution in right direction.
? Must be able to build and maintain mutually benefiting relationship.
? Detailed oriented- should be able to dig deep the product or process issues and drive logical closure.
? Tech savvy, one who have keen interest in understanding product features, various use cases, and value it brings to the table across domains.
? A team player who can deliver the results by leverage collaborative effort by various team(s)
? Positive, Proactive and self-motivated individual. Who have Can do" attitude.

What it takes:

BA (IT) Or MBA (IT) , BSc (IT)
Minimum 3-4 Years work experience in IT Service industries , BPO
Should have performed roles i.e. Business Analyst Or BPO Floor Lead Or Team lead.
Nice to have Certification like ITIL Foundation, Service transition , Service operations.
Open to work in rotational shifts.

Source: Timesjobs



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