Sr Associate - Operations

Sr Associate - Operations

Ntt Data Services



Sr Associate - Operations

Details of the offer

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. Req ID: [[48272]] To be a part of the Data Services team. Job Level Specific Duties • Resolves difficult and frequently unique customer questions and complaints, through resolution and closure. • Serves as liaison between customers, leadership and various departments. • Ensures that appropriate records, required reports, and related administrative functions are correct and maintained. • Applies in-depth knowledge of systems and operations in support of assigned customer group. • Demonstrates highly developed interpersonal and customer relationship skills. - 24/7 work environment, open to working in shifts (Day/Eve/Night) - Its a blended process and the requests come in the form of both emails and voice calls, the candidate would be expected to be comfortable abd proefficient in both. Typical Years of Experience • Typically requires 3-5 years relevant experience. Minimum Education and Certifications • High school diploma or equivalent required. • Associates degree, technical college or some college course work preferred. Skills • Strong computer skills. • Strong communication skills. • Strong customer service skills. • Strong attention to detail, time management and organizational skills. Physical Requirements/ Working Conditions • Ability to physically perform general office requirements. • Must be able to perform essential responsibilities with or without reasonab This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

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