Job Title: Specialist, Sales Operations (I4)
Location: Bangalore, Dell 6
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Why Work For Us:
Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
About Business Unit:
The Renewals Quoting team validates and creates on-time and accurate maintenance contract quotes to assist the Renewal Sales organization to sell maintenance renewal contracts. The team quote a large portfolio of Dell EMC hardware and software products ranging from data storage, data protection to converged infrastructure. The quoting team are part of the Sales Operations job family within Dell EMC, as part of the team the Sales Operations Specialist will play an integral role in supporting the sales team to generate revenue.
As part of the quoting team the Sales Operations Analyst will play an integral role in supporting the sales team to generate revenue.
Produce accurate maintenance quotes for Dell EMC customers.
Liaise with the Dell EMC Renewal Sales organisation to ensure seamless quote workflow.
Serves as the facilitator to the internal sales booking team to ensure that booked PO’s are compliant.
Provides a detailed view of customers’ product portfolio by ensuring configurations are accurate through different internal systems.
Manages contract activity for Renewal Sales including upgrades, de-installation and modify and maintain the integrity of the database.
Manage personal development and continuous learning to keep knowledge current and relevant to the demands of the business.
Meet quarterly goals
Coordination of complex accounts, acting as contact point for all stakeholders.
Actively participating in additional responsibilities.
Mentor and train new hires.
Graduate degree with 4+ years of experience
1+ years of relevant experience in sales operation, sales, prelease or order management
Excellent communication & analytical skills.
Expert with EMC Dell IT systems and databases used to execute Renewal Sales quoting business (internal candidates)
Ability to adapt in a work environment that is constantly evolving.
Excellent time management, ability to prioritise deliverables/projects.
Work well within a diverse team with minimal supervision and be able to change directives with minimum disruption.
Proficient in Microsoft Office Suite
Flexibility to work in different shifts
Working knowledge on RPA
Project management experience
Experience in customer facing roles
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell here.
Job Family:Sales-Operations SalesJob ID:R058483