Software Support Specialist ( Pune 77008 )

Software Support Specialist ( Pune 77008 )

Amdocs, Inc.

Software Support Specialist ( Pune 77008 )

Details of the offer

Job ID: 77008 Required Travel : Minimal Managerial - No Who are we? If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day. In one sentence Responsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction What will your job look like? You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product/solution performs within optimal design specifications. You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution. You will analyze production issues from the business and application/code perspective and outlines corrective actions. You will be the technical focal point with other teams to resolve cross product/solution issues. You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues. You will bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions. Contribute in meeting various SLA’s and KPI’s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization. You will onboard new employees and train them on processes and knowledge sharing with team members. Take active role in team building, including technical mentoring and knowledge transfer. You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied. All you need is - 5 years of exp on below: Responsible for End to End implementation of Amdocs Data Hub (ADH) infrastructure and support. Hands on experience in installation, configuration, supporting and managing Hadoop Clusters like Horton works, Cloudera distributions. Working with data delivery teams to setup new Hadoop users. This job includes setting up Linux users, setting up Kerberos principals and testing HDFS, Hive, Pig and MapReduce access for the new users. Building Hadoop cluster from scratch for DEV, TEST, UAT and PROD environments. Securing Hadoop clusters using Kerberos and Ranger. Hands on experience in maintaining Hadoop and ECO system components such as HDFS, Yarn, Hive, HBase, Pig, Hue, Zookeeper, Spark, Kafka, Flume, Sqoop etc. Deploying and configuring Amdocs Data Hub application on Hadoop cluster and managing its deployments for ST, UAT, PRE-PPROD and PROD environments. Coordinating with support vendors. Hands on experience on Cluster capacity planning, performance tuning, cluster Monitoring, Troubleshooting. Knowledge and implementation of Change Data Capture (CDC) tool like Attunity, Informatica Data Replicator (IDR) and its integration with Hadoop. Implementation and knowledge of an ETL tool Informatica. Implementation / Setup of Amdocs Data Hub Application and its integration with Hadoop. Manage and review Hadoop log files. File system management and monitoring. HDFS support and maintenance. Diligently teaming with the infrastructure, network, database, application and business intelligence teams to guarantee high data quality and availability. Collaborating with application teams to install operating system and Hadoop updates, patches, version upgrades when required. Configuring and managing backups and restore mechanisms. Working with Hadoop and Attunity vendor support. Why you will love this job: Gain valuable experience and wide knowledge of Software integrative systems Opportunity to be exposed to advanced marked technologies working with multi channels and divers area of expertise You will take active role in team building, including technical mentoring and knowledge transfer. You will have the ownership and accountability of specific modules within an application

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