Service Operation Solution Expert

Service Operation Solution Expert
Company:

Alstom Projects India Ltd.


Service Operation Solution Expert

Details of the offer

We create smart innovations to meet the mobility challenges of today and tomorrow. We design, manufacture and support a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

OVERALL PURPOSE OF THE ROLE

Alstom Services platform offers a wide range of business solutions for Rolling Stocks (train, metro, tramway), Signalling and Infrastructure products: maintenance, modernization, technical support and parts services.

Several solutions are being implemented to optimize Alstom Service business processes and provide services to customers: maintenance management system, service execution system, maintenance documentation, dashboards, eCommerce for spare parts, customer web portal, eLogbook, maintenance planning optimization based on technologies such as SAP, Salesforce, Apriso, Geocall, Anaplan, Arbortext, QlikSense, Maximo a.s.o

Part of the IS&T Service domain, the Service Operational team supports the business on several processes : Maintenance, Service execution, Warranty.

One major role of the team is to design, deliver and support several applications linked to Dynamic Maintenance Program in order to optimize and digitalize Maintenance activities from planning to execution.

The Service operation solution experts role is to ensure that the solutions delivered to the business cover all needs and can be deployed in all contracts.
You will need to interact with internal and external stakeholders.

RESPONSIBILITIES

As an Service Operation expert, you are in charge of:

Building Alstom DMP IT landscape
Ensuring that all applications (Solution processes & rules) are well documented, evolve consistently and are not jeopardized by localization
Supporting DMP solution Roll-out / roadmap
Ensuring that Core Model is applied, following / challenging new Business requirements to be implemented in the tools
Interacting with Operations teams by monitoring their activities & providing functional expertise when needed

In order to be able to execute all the responsibilities above, you will be working with central and local business to get Business requirements. In addition, you will be constantly liaising between external IS&T partners and other IS&T teams. Your functional expertise will be needed in order to deliver the different projects with high quality and on time.
Your Functional scope contains following business processes : Corrective and Preventive maintenance, Service execution, Repair to stock, Planning optimization, Planning simulation.

BEHAVIORAL COMPETENCIES:
You are action-oriented person with strong analytical and problem-solving skills. You are a self-starter and result oriented person. Excellent written, verbal and interpersonal skills are a must because you will need to work autonomously in a worldwide & multicultural environment. You should be agile to handle multiple tasks efficiently, keeping the big picture, and effectively delivering outcomes in a fast-paced environment.

TECHNICAL COMPETENCIES & EXPERIENCE

Language skills: English expertise is a must both spoken and written.
Graduated with an engineering degree, preferably in information technology, you have more than 5 years of experience in Service domain.
Ideally you have experience on Field Service and / or Planning solutions

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

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