Service Desk-Tech Support Engineer - Ip Networking (1-3 Yrs) Bangalore (Devops)

Service Desk-Tech Support Engineer - Ip Networking (1-3 Yrs) Bangalore (Devops)
Company:

Hucon Solutions


Service Desk-Tech Support Engineer - Ip Networking (1-3 Yrs) Bangalore (Devops)

Details of the offer

Job Description: Roles & Responsibilities: Help Desk: 1) Guide users as per documented procedure 2) Password handling, account reset, email Do's and Dont's, handling customer personal information (such as credit card and other identity cards) Hardware: 1) Relate error messages with respective hardware components and troubleshoot accordingly 2) Access in house tools to check health status for hardware components and missing drivers Operating System: 1) Perform appropriate troubleshooting for OS related blue screen error messages 2) Authenticate and reset AD password/unlock the user account 3) OS installation and interfaces for driver installation 4) Guide users through all How Do I queries associated with AD linked applications Outlook & other Client Applications: 1) Create profiles to help with Outlook issues 2) Reinstall Outlook client based on the issue reported Network: 1) Check users IP address, release and renew IP. 2) Perform commands like IPCONFIG, PING, TRACERT, NETSH (ref:hirist.com)

Requirements


Knowledges:

  • Access

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