Service Architecture Manager

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About this opportunity
The Service Architecture Manager is a key position reporting to the Head/Manager of Service Architecture, and a member of BCSM Service Line Operate Service Management Service Architecture Team. You will ensure that improvements are designed in a collaborative way using insights to benefit the organization and customer teams by facilitating strategic improvement programs.

What you will do
•    Responsible to align Service Management Improvement strategy with Ericsson business priorities.
•    Execution of Improvement Drives in the contracts based on need and desired outcomes.
•    Responsible to drive efficiency, improvements, and excellence in Service Delivery.
•    Drive prioritized improvement initiatives in key strategic and operational areas.
•    Provide thought leadership by researching best practices, conducting experiments, and collaborating with industry leaders.
•    Execute strong relationships with internal and external stakeholders to align Service Management Improvement strategy with Ericsson business priorities, current threat landscape and technology developments.
•    Communicate E2E Service Management improvement strategy to relevant stakeholders prioritizing changes and opportunities based on Customer Experience, cost, risk, and benefit to the Ericsson business.
•    Continuously drive for efficiency, improvements, and excellence in Service Delivery.
•    Work closely with other teams in SDU and Service Management to drive proactive network management plans and activities.
•    Ensuring the performance reports are shared with the management on a regular basis.
•    Influence business decisions with risk vs cost of doing nothing.
•    Monitor corrective & preventive actions identified, communicated & followed through with the relevant owner(s).
You will bring
•    Degree in Engineering or Equivalent (ECE/CSE/IT) / MBA.
•    Previous experience from working with Project Management and/or Service Management functions.
•    Management experience (5+ years).
•    Strong knowledge and experience or should have worked in Telecom Operations.
•    Knowledge and experience of working in Project Management and/or Service Management functions.
•    Strong knowledge on Ericsson Policies, Directives, and Guidelines.
•    Education: Bachelor's Degree or equivalent.
•    Good understanding of SLA and WLA/OLA.
•    Driven by the behaviors such as: Data driven, Agile, Automation, Value Focus, Innovation.
•    Highly developed leadership and change management skills, influencing and leading by example.
•    Excellent English language skills oral and written.
•    Self-motivated and works excellent under pressure.
•    High degree of accountability and integrity.
•    Ability to simplify, good sense for details as well as high level thought leadership.
•    Highly developed skills in Interpersonal communication and ability to communicate effectively.
•    Customer oriented and business minded – has a consultative approach and focus on profitability.
•    Analytical with strong problem-solving capability and strategic thinking.
•    Good conflict management skills.