Position: Senior Staff Product ManagerCompany Description About FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Fresh sales (sales automation), Fresh marketer (marketing automation), Fresh service (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a Built In Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products Trust Radius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Job DescriptionAbout the role:Take Ownership:Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules.Be a Customer Champion:Develop a sense ofempathywith our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus onsolving customer needs& delivering continuous value.PracticeCraftsmanship:Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.Play as One Team:The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales &Leadershipteams and work together to bring your vision to life.Act with Urgency:Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You'd evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.Qualifications Pre-requisites:12+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you'd settle right in.9+ years of core product management experience in building features for internet software products.Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.Ability toarrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability.Ability tocommunicate complex concepts/customer problems in a simple way to internal & external stakeholders.A track record of making day-to-daydata-driven decisionsin a fast-evolving environment while keeping an eye on the overall vision.Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.Ability todrive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiativesSelf-starter with a passion for independent, creativeproblem-solving, strong ownership, high commitment and a strong business judgment.Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe thatdiversityin the workplace creates a more vibrant, richerwork environmentthat advances the goals of our employees, communities and the business.This employer is a corporate member ofmy Gwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,students,inclusiveemployers & anyone who believes inworkplace equality.
