Senior Manager_Lead Decisioning Architect_Pega Cdh, Prpc_Pune

VOIS Intro
About VOIS:

VOIS(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIShas evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS India:
In 2009, VOISstarted operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOISIndia supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Description
The Pega Decisioning Architect will play a crucial role in the development of Always On Marketing (AoM) decision management solutions and decision frameworks. This role involves liaising with the lead decisioning architect to discuss the solutioning approach, applying best practices in decision strategies, and creating predictive models to generate analytics around customer behavior. The goal is to prioritize propositions and improve customer experience.

Responsibilities:
• Work with the campaign squads to implement decisioning logic in the GDF framework.
• Facilitate recommending updates to the decisioning framework and provide consultation to business owners.
• Translate business briefs, change requests, and scenario requirements into omni-channel design briefs and decisioning tool configuration settings.
• Create, run, monitor, and review marketing campaigns, responding to changing business priorities which may culminate in re-prioritizing offers.
• Support the System Architects in running simulations to evaluate alternative scenarios in the decisioning tools.
• Manage and maintain any propositions/treatment/product assets outside the Decisioning tool for import, as appropriate.
• Direct the Test Analyst in scenario set-up.
• Support Commercial Managers in understanding any operational decisioning queries (e.g., why certain customers received certain communications).
• Stay informed about upcoming features in the decisioning framework and guide the team in integrating them into the AOM application.

Requirements:
• 3-7 years of experience in decision management solutions and frameworks.
• Strong understanding of Pega Platform, CDH, and related technologies.
• Demonstrated knowledge of industry-standard project delivery frameworks including Agile, Scrum, and waterfall. SAFe Agile is a plus.
• Strong problem-solving and analytical skills.
• Good communication skills and stakeholder management.
• Pega certification (CSA, CPDC, CPDS) and SAFe certifications are highly preferred.

VOIS Equal Opportunity Employer Commitment
India:

VOISis proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among theTop 10 Best Workplaces for Millennials, Equity, and Inclusion,Top 50 Best Workplaces for Women,Top 25 Best Workplaces in IT & IT-BPMand10th Overall Best Workplaces in Indiaby the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!