Senior Executive - Monitoring And Sales Support

About PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.CultureAt PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!As a part of the Lending Operations team at PhonePe, the incumbent will be involved in day to day business operations supporting the Sales, Collections, and Customer / Merchant experience processes. The role is fit for someone with Ability to understand complex systems, Strong execution skills and knack for resolving bottlenecks.Work Description/Responsibilities:Develop an understanding of Customer / Merchant Loan journey - Onboarding and Loan Management processesCoordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchantsSupport the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecksCoordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiencyMonitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder managementResponsible for the management of Business reporting and any Ad-hoc reporting required from time to timeIdeal candidate for this role:Bachelor's Degree (B.Tech only) with 1+ yrs of Operations backgroundPrior Operations experience in Digital Lending / Fintech / NBFC / Online Banking preferredStrong Execution Skills and Knowledge of Excel / G-sheet is a mustThrive at building Relationships, Influencing cross-functional teams via 1st principles thinkingBe Agile, Highly collaborative and Ability to influence stakeholders via analyzing Data Candidate should be ok to work on a shift basis with rotating shifts / week offsPhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life InsuranceWellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support SystemParental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support ProgramMobility Benefits - Relocation benefits, Transfer Support Policy, Travel PolicyRetirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance PolicyWorking at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.Life at PhonePePhonePe in the news