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Senior Design Researcher/Wpb

Senior Design Researcher/Wpb
Company:

Hsbc


Details of the offer

Job Description Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior UX Researcher. Principal responsibilities Scoping and conduct design research projects appropriately Managing research resources and capabilities to achieve business targets and objectives Analyzing problems and proposing research solutions beyond the initial objectives and/or requirements Challenging requirements and thinking Working collaboratively with cross functional teams to support research and design Working with the UX Research Leads to elevate design research as a discipline across the business Working with the UX Research Leads to establish best practices, evolve methodologies and cultivate community Integrating design research into the work with agility and creativity Impact on the Business Accountable for driving quality design research Help to evolve the Design Research practice, pulling in state-of-the-art methods from external and internal expertise. Ensure data is managed in line with HSBC policies and ethical practice. Actively collaborate within the team on research activities Stakeholders include, but not limited to the following: HSBC customers, consumers & businesses WPB Design leadership Product management teams HSBC customer-facing staff Leadership & Teamwork Facilitate communication across disciplines at the project and the account level to create alignment and efficiencies. Build a culture of continuous improvement in customer experience and functionality deployment Strong Collaboration within the other HSBC product teams Working with senior management to drive efficiency Operational Effectiveness & Control Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies. Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand. Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target. Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the WPB strategy through operational practice and planned activity Drives customer-centric approaches All functional teams Technology team All Risk and legal Teams Marketing and Customer Strategy & Insights Qualifications Requirements 6-7 years relevant or industry experience in User research Proven experience conceptualising and managing research initiatives from start to finish. You have extensive experience applying a range of methods to analyse research data and synthesise findings. Able to engage colleagues in analysis and synthesis. You have proven history of delivering results on time and within budget. Act in an advisory capacity in the choice and application of techniques, and can critique colleagues' findings to assure best practice. Deep knowledge and extensive practical experience of the research methods - and are able to select and deliver on the most appropriate methods to address the design/ business challenge at hand. Practical experience in a range of remote research tools. Experience of a range of user-centred practices. A champion for techniques and approaches that overcome challenges and get to a deeper level of understanding of audience needs and behaviours You know how to design research studies and sample to take into consideration breadth of audience and projects. Your passion for the value of research means you are a vocal advocate for selling it in to an audience who may have limited understanding of it or in situations where it is challenging Leadership Skills Proven experience in stakeholder management You can understand and articulate the problem the design team is trying to solve Ensure that user research is aligned with objectives and goals to inform decision making and action. Ability to adapt and respond to events and challenges as they unfold. Inherent need to constantly seeking opportunities to collaborate, help and learn for yourself and the team The ability to communicate effectively with colleagues, clients, and partners. Strong leadership and people & stakeholder management skills, problem resolution abilities, and good judgment. Job Description Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in t Experience: 7.00-10.00 Years


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Senior Design Researcher/Wpb
Company:

Hsbc


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