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Senior Consultant, Advanced Business Analytics

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Senior Consultant, Advanced Business Analytics
Company:

Ttec


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Senior Consultant, Advanced Business Analytics

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Details of the offer

Position Summary:
Provides value added services to the TeleTech client base through the generation and analysis of pre-hire, training, production performance and attrition data analyses, advanced data analytics and advanced data reporting.
Duties and Responsibilities:
Troubleshoot and identify issues with existing reports and data by analyzing Excel reports and other data.
Analyze pre-hire assessment, operational, information technology and financial data and make recommendations on how to improve processes. Identify key trends in data and, under direction of I/O team, help model new scoring and content to maximize predictive validity. Summary analysis and recommendations are provided to all levels of management internally and client-facing analyses are required often, also.
Create and provide advanced data cleaning automation, combining multiple datasets and ability to work with other analysts to combine efforts
Provide advanced analytics and PowerBI reports (including but not limited to multiple regressions, predictive modelling, ANOVA, Cluster Analyses)
Create and present powerpoint presentations on analytics and project results
If needed, supervise and coach other analysts.
As directed by management, manage multiple complex business projects. Complex projects could include the rollout of new reporting for clients or internal use, submitting requirements to data warehousing team for database changes, providing client direct data feeds solutions, etc.
Work on special projects and escalated issues as directed by corporate management.
Perform routine audits of data validating proper site, client, and project relationships. This activity includes the daily review of all data records received during the nightly electronic extracts to validate the proper mapping in our data warehouse. The responsibilities include writing reports and queries to audit the data. These reports and audits are performed daily, and appropriate actions are taken to correct the data if necessary.
Work directly with external and internal client to determine reporting requirements and develop appropriate solutions.

Qualifications:
Proficiency and extensive exposure in Excel, PowerBI/Tableau and programming/analytics skills such as SQL, Python or R.
Highly proficient in advanced analytics and statistics methodologies such as multiple regression, meta-analysis, shapley regression, etc
Have at least 5 years work experience in similar roles
Highly proficient in best application development practices that result in easily maintained and understood, consistent/standardized approaches for development deliverables and high performing applications
Highly proficient in documentation of technical specifications
Ability to work well with a team or multiple teams
Master’s degree in statistics, computer science or something similar.


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Area:

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