Senior Client Servicing Executive - Logistics (3-6 Yrs)

Sr. Client Servicing ExecutiveNumber of positions - 2Experience - 3 to 5 yearsSkills - Problem solving, communication skillsLocation - Mumbai (Western Mumbai preferably.)Industry - Candidate should mandatorily have experience in the logistics industry (minimum 2-3 years)REQUIREMENTS : - Strong desire to learn - Creative approach towards problem-solving- Excellent verbal and written communication skills - Staying updated with recent trends happening in the startup industry - Good MS excel knowledge and ability to handle stress well.Job Role and Responsibilities :- should be pleasant and empathetic while they're Managing Enterprise clients.- Resolve client complaints via phone, email, what Sapp.- Possess great listening skills and patience- Possess excellent telephone etiquette.- Build sustainable relationships of trust through open and interactive communication.- Follow up with client and their complaints; ensuring that customer's requests are attended accordingly and keep records of client interactions- Collect prompt and accurate feedback from client and take ownership of client issues.- Retaining existing clients, delighting them and making them company's brand ambassadors.- Escalate unresolved issues to the appropriate internal teams and follow up proactivelyfunction trackViewJobDescription(){ _gaq.push(['_trackEvent', 'Job','ViewJobDescription', 'view_Origin__/j/senior-client-servicing-executive-logistics-3-6-yrs-320587.html?ref=cl__Source__JobDescription__CategoryId__8__jobId__320587__UserId____RecruiterId__72710__Status__LoggedOut___93ca1185875a50c9fe3f27cf991dfa53_-_144.76.223.205']); } window.onload = trackViewJobDescription;