Senior Automation Specialist - Customer Experience

ResponsibilitiesBuild guided workflows for PhonePe Automated Support ChannelsBuild deep understanding of technical specification across a diverse portfolio of products to create memorablecustomer experiencesOwn customer experience automation projects and work across multiple stakeholder units to solve complexproblemsIdentify, scope and implement measurements and control variables for our internal platforms.Basic RequirementsGraduate in engineering3+ years of total experience in Program/Product/Category management rolesExperience of working in a multi-stakeholder and a highly dynamic environment.Ability to manage influence through persuasion, negotiation, and consensus buildingStrong empathy for customers and passion for achieving excellenceDemonstrated desire for continuous learning and improvementPreferred RequirementsMBA and/or previous experience of digital payments landscape is a plusPrior experience in CX or automationAnalytical, Inquisitive and process-oriented mindsetAbility to deal with ambiguity and create processes to streamline information and knowledge dissipation