Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role ofSenior Associate, Production Services Application SupportAnalystto join our SDG Production Services team in Liquidity and Financing Platform (Deposit Enablement) team. This role is located inPune-MH, HYBRID.
In this role, you'll make an impact in the following ways: 
Ability to handle day-to-day user queries, support activities for applications and overnight batches.
Identify, define, and implement required monitoring and automation solutions.
Ability to deal with time sensitive issues in support of critical service level commitments.
Maintenance of Issues logs, knowledge base articles and documentation.
Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle. 
Performs complex troubleshooting as a subject matter expert in one or more applications.
Leads root cause analysis and problem management for problems to address underlying technical issues.
Work closely with developers on continuous integration / continuous delivery solutions.
Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
Experience in application deployment / release activities.

To be successful in this role, we're seeking the following: 
Previous production support experience is a must, ideally within Finance or Banking will be added advantage.
Highly motivated with the ability to work independently and in a team environment.
Well-organized with the ability to multi-task and prioritize with minimal supervision.
Excellent communication (written and verbal) and interpersonal skills.
Contributes to the achievement of area objectives.

At BNY, our culture speaks for itself. Here's a few of our awards: 
America's Most Innovative Companies, Fortune, 2024
World's Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
"Most Just Companies", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.