Revenue Operations And Enablement - Associate

At Hudl, we build great teams. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of
Newsweek's Top 100 Global Most Loved Workplaces
.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That's why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
Your Role
The Revenue Operations and Enablement Associate role focuses on improving data quality and driving operational efficiency across our sales and revenue functions. You will help bridge critical data trust gaps by executing thorough data cleaning, validation, and audit processes, while partnering closely with cross-functional teams including Revenue Operations, Sales, and Revenue Data & Analytics.
Responsibilities and duties.
Data Cleaning and Validation
Scrutinize data in Revenue Systems-owned sources like Salesforce for inaccuracies
Execute Salesforce tasks including account creation, merging, lead conversion and support case routing exceptions
Perform data quality checks for org classifications and addressable market data accuracy
Conduct routine audits to identify discrepancies such as closed-won opportunities without invoices
Execute quality control checks against signed contracts, invoices and provisioning
Audit and Reporting
Review Salesforce for lead conversion requests, ensuring correct processes and avoiding duplicate creation
Investigate and resolve support case queue routing exceptions and closed-won opportunities without invoices
Generate concise reports for internal teams highlighting data quality improvements
Maintain addressable market data accuracy
Operational Excellence
Validate accounts and manage hardware orders while maintaining comprehensive documentation
Handle account reviews, hardware order FIRs, write-off requests and customer transitions
Validate and merge duplicate customer accounts
Research and validate sports information for thousands of organizations
Cross-functional Collaboration
Work with Sales teams on contracts and billing, Support teams for provisioning, Billing teams for invoices
Collaborate with Revenue Systems to optimize Salesforce processes including lead conversion and account setup
Partner with Revenue Data & Analytics to ensure accuracy of key fields used in reporting KPIs
Participate in Salesforce hygiene efforts including duplicate record removal and overdue pipeline review
Assist in CPQ work, reviewing information at quote, order, and contract levels for accuracy
Support basic Salesforce Slack coverage and deal desk coverage
Education, Experience, and Certification
Candidate should be a Graduate
Revenue operations, sales operations or similar role experience preferred
Experience with CRM platforms preferred
Proficiency in Google Sheets and Excel with intermediate-level skills preferred
Knowledge, Skills, Abilities and Other Characteristics
Must-Haves
Process orientation with a methodical approach to creating and following established workflows
Exceptional attention to detail for accurately validating and processing high volumes of account reviews, orders and requests
Strong communication skills to effectively collaborate with multiple teams and stakeholders
Problem-solving abilities to research and resolve complex account and billing issues independently
Data management expertise with comfort working with customer and account data while maintaining accuracy and integrity
Team player mentality with ability to work in collaborative environments and support cross-functional initiatives
Nice-to-Haves
Experience in revenue operations or sales operations roles
Knowledge of CRM systems
Intermediate proficiency in spreadsheet applications
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