Relationship Manager - Edutech Startup (4-8 Yrs)

Relationship Manager - Edutech Startup (4-8 Yrs)


Relationship Manager - Edutech Startup (4-8 Yrs)

Details of the offer

Job Summary (Responsibilities and Duties) :
- Be accountable for the entire Relationship Manager of a growing business
- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
- Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications :
- Excellent communication and interpersonal Skills
- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
- Customer Satisfaction Focus: Ability to listen and active problem solving skills
- Multi-tasking
- Project management: Remarkable detail orientation for making accurate trackers
- Database management: Quick query response and resolution. Ability to analyse large amounts of data
- Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
- Competent time management skills
- Self-motivated

function trackViewJobDescription(){ _gaq.push(['_trackEvent', 'Job','ViewJobDescription', 'view_Origin__/j/relationship-manager-edutech-startup-4-8-yrs-109438.html?ref=cl__Source__JobDescription__CategoryId__5__jobId__109438__UserId____RecruiterId__31673__Status__LoggedOut___b35f534bc3075f8ba6d3f4c1fab3f8fb_-_195.201.85.123']); } window.onload = trackViewJobDescription;

Source: Updazz


  • Other Jobs / Other Jobs - Crafts