Who Are We?Bottomline is on a mission to be the world's leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.Its is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across EMEA are conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. Places to collaborate and share knowledge across multidisciplinary teams, the offices also provide the perfect space to meet virtually with our colleagues across time zones.Offices in Theale, London, Paris, Geneva, Zurich, Or Yehuda, Beirut and Prishtinë cover our financial technology solution suite and delivery model, supporting our customers across sales, programme management, operations, technical support, and development hubs.Culture and ValuesWe are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline.RoleWe are looking forProject Coordinatorto innovate, win and grow with us inTheale!A Project Coordinator is a Customers primary point of contact, and responsible for providing administration and logistical support. Responsible for delivering all Customer orders in line with time, cost and quality guidelines, and with the objective of reaching set financial targets.How you'll contribute:Management of Customer orders from receipt to successful deliveryProvide Customers with information and support in preparation for their implementation.Provide domain and technical expertise to deliver maximum value to the Customer.Effective management of resources to ensure high levels of utilisation.Update and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history.Providing a positive service that exceeds Customer expectation.Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintain.Establishing, monitor and improve departmental processes. Strive to standardise and introduce economies of repetition.Sharing lessons learnt within the team and department.Supporting the role out of new solutionsEnsuring the effective use of resourcesEstablishing common processes and share best practice.Ensuring that project issues are escalated in a timely manner.Ensuring good levels of communication with other departmentsParticipating in peer review of tasks, challenging, and reviewing best practicesTaking ownership of a particular process, product, or domain.Continuing to challenge personal ability throughout the role.If you have two or more of the qualities and skills listed below, we would like to hear from you.Experience in a Customer Services environment.Be capable and comfortable working in a fast-paced environment.Demonstrate a capacity for problem solving and decision making.A team player but able to work on own initiative.The ability to plan and prioritise own work.Great verbal and written communication skillsA responsible attitude. Professional and positive.Well organisedEnergeticGood 'people skills' for building relationships with colleagues at all levelsCalmness under pressureOpen and honestGood commercial awarenessWe welcome talent at all phases of their career, understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
