Program Manager Tech - Global Scaled Solutions
About the Team
The mission of the Global Scaled Solutions (GSS) team is to transform Uber's best ideas into agile, global solutions. The team is spread out globally between the US (San Francisco, Palo Alto, Boulder), India (Hyderabad, Bangalore), HongKong, Singapore, and Amsterdam. The Global Scaled Solutions (GSS) is focused on delivering a range of capabilities/objectives to multiple Tech and business teams while maximizing value for Uber through solutions that are:
Automated & Innovative
Industry Leading
Cross-organizational & Integrated
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
What you’ll do:
Ideate and drive programs aimed at driving efficiencies for GSS through various functional opportunities spread across automation and Machine Learning/ QA & Bug Management
Facilitate and drive high-impact initiatives to improve process quality and the customer experience
Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs
Turn analyzed data into actionable deliverables for the product, support, and operational improvements
Work with vendor teams to execute ideas and deliver continuous improvement of programs
Interface with tech leads and engineers to estimate efforts, define milestones, track progress, resolve dependencies, evaluate risks and communicate status to project stakeholders
Ability to work with engineer/product/ internal teams to deliver tool/tech solutions that will drive long term improvements in operational efficiency
Communicate plans, insights, data, and results to project stakeholders
Share frameworks, tools, best practices that improve the delivery of projects with focus on reusability and standardization
Design experiments and interpret the results to draw detailed and actionable conclusions
Present findings to senior management to guide business decisions
Track, analyze, and report data patterns and trends associated with the programs you own
What you’ll need
Minimum 5 years of experience in program management or product management
Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in fast changing business environments
Excellent written and verbal communication skills Ability to influence and motivate people (with both technical and non-technical individuals) across a broad variety of job functions through your relationships
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive customer and product-focused decisions
Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
Experience with process design and optimization, program management, customer support strategies, and quality assurance
Willing to explore and learn new technologies, hybrid processes
Bonus points if you have:
Data skills with working knowledge of SQL
Knowledge of Python and prior experience building tools using Machine Learning models.
Worked at a high paced, fast-growing, scrappy tech startup.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
