Product Analyst – CSOD / Corner Stone on Demand
Nissan is a pioneer in Innovation and Technology. With a focus on Mobility, Operational Excellence, Value to our Customers and Electrification of vehicles, you can expect to be part of a very exciting journey here at Nissan.
Nissan is going after a massive Digital Transformation backed by leading technologies across the organization globally. We are committed to building a diverse, entrepreneurial organization, and our current team is a strong evidence of that. Our people are what drive the business forward. At Nissan Digital, you will be part of a dynamic team with ample opportunities to grow and make a difference.
Product Analysts serve as product experts across all Talent Management core processes including Talent Selection, Learning Management, Performance Management, Compensation Management, Social Networking and Extended Enterprise.
The Product Analyst contributes to the Cornerstone "Voice-of-the-user" by conducts thorough research , analyzis and testing( including Integration/Regression. Testing) when specific product behaviors are challenged by users, articulately explains designed behaviors and serves as a champion for enhancements when appropriate.
The Product Analyst will actively participate in new releases through Analysis and testing, providing support & develop detailed product documentation and online help, and by creating change management materials for end users.
The Product Analyst’s performance is measured by turnaround time and accuracy rate in validating product defects submitted by the Global Care team, on feedback from clients and employees on the quality and effectiveness of release-related deliverables, and on productivity in carrying out responsibilities.
This role will work closely with the Global Product Enablement team, Global Care, Integration Services, Product Management and others within the organization.
It is critical that the individuals in this role be able to communicate effectively with clients and with internal stakeholders to ensure that Cornerstone delivers its commitment to providing world-class support and service.
Roles & Responsibilities
Gain and maintain a thorough knowledge of Cornerstone product functionality, supplemented through hands-on testing of use cases when necessary, to accurately respond to product behavior questions and challenges
Accurately assess and validate product defects within stated service levels and provide detailed, client-friendly explanations where appropriate
Advocate and facilitate the product enhancement process when product changes are warranted
Regularly review product specs and test new features to support the creation of accurate product documentation for new releases
Create end user-facing product overviews for new features, including job aids, templates, and recorded PowerPoint based overviews
Serve as a product expert for virtual communities, monitor and maintain product suggestions; help drive critical enhancement requests and suggestions into the product roadmap
Other General Requirements
2-4 years business experience in the software industry or as client working closely with an enterprise software product.
Bachelor’s degree in Business, Computer Science or equivalent experience supporting successful client usage of an enterprise software product
Ability to grasp complex system workflows and understand cause/effect for actions taken in such systems
Ability to thoroughly document and articulate system behaviors, issues, workflows and/or functionality in such a way that basic users can easily understand
Excellent written/oral communication skills, time management and organizational skills
Strong self-initiative and flexibility are a must
Strong knowledge of Microsoft PowerPoint, Word and Excel
Experience in a deadline-driven, fast-paced, high-growth environment preferred
Experience with image editing, eLearning authoring tools, and social media is a plus
Ability to manage multiple assignments simultaneously
Drive your career forward and join the company leading the technology and business evolution in the automotive industry.
Trivandrum Kerala India