Process Executive – Voice / Senior Process Executive – Voice (Spanish)

Domain : ITES/BPO, KPO, Digital MarketingDigital MarketingDesignation: Process Executive Voice / Senior Process Executive VoiceEducational Background: Minimum GraduatePE: Fresher with excellent communication skills in English & SpanishSPE: Minimum 1 year of experience working with Contact Center in multichannel (Phone/Chat/Email) with good communication skills in English & SpanishShifts: Rotational/ Flexibility to work in night shift (24*7)Work location: Gurgaon - permanent work from officeTravel: Not requiredRequirements :Excellent communication skills (written and verbal) in Spanish & English Language.Ability to communicate correctly and clearly with all customersGood comprehension skills and ability to clearly understand and state the issues customers presentAbility to concentrate follow customers issues without distraction to resolutionGood composition skills and ability to compose a grammatically correct, concise, and accurate written responseWork successfully in a team environment as well as independentlyAbility to use a desktop computer systemFamiliarity with Windows, Microsoft Office & Browsing Internet resourcesExcellent typing skillsExcellent customer service skills, including maintaining focus on the customer issue in a fast-paced environmentDemonstrates ownership to resolve challenging customer issues, escalating when necessaryFlexible with the working scheduleAbility to approach problems logically and rationallyAction oriented and self-disciplinedOrganized and detail-orientedResolving Technical complex queriesEscalation channel to drive solution of B2B queriesDrive continuous improvement through root cause identification and defect elimination.