As a Process Analyst – HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees. You should be flexible to work in shifts.
Your primary responsibilities include: Educate and document enquirers on processes whenever necessary.
Provide quality customer service in every interaction.
Identify, investigate, analyze, and resolve issues identified within the process.
Monitor and process tickets in the ticketing system.
Provide floor support for escalation and query resolution.
