Requisition ID: 223995 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T1 Hiring Manager: Rahul Upmanyu Recruiter Name: Suma Urs COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. Partner Service Advisor, Gurgaon, SAP Labs India POSITION Partner Service Advisor (PSA) for the Partner Business Services, under Partner Service Delivery (PSD) Team in India. The PSA is a core position in the PSD and Global Partner Organization (GPO). JOB DESCRIPTION : The “Partner Service Advisor” for Business Services is a highly responsible operations role that develops and maintains a personal and professional relationship with SAP’s Partner ecosystem. KEY RESPONSIBILITIES : • Provide support to the Partners through the entire Partnership Lifecycle including but not limited to Program introductions, Partnership proposals etc furthermore interact with various SAP experts throughout the company. • Understand the partners' inquiries, identify available solutions, and translate those into information material that can be used with prospective and current partners. • Support in the various Operations process to SAP Ecosystem & Channels and contribute to SAP’s growth strategy. • Answering direct queries (email and chat) from partners regarding the administration and ongoing implementation of strategic partner programs • Providing accurate and timely responses to all partner queries • Preparing and distributing reporting information within SAP • Collating and presenting proposals to SAP on ways to improve each of the programs from a partner perspective • Collect predefined partner related data (e.g. types of partner/certification agreements, services subscribed etc) from SAP information systems (CRM/ISP/PRM) and maintain this information in a central repository. • Providing support to Internal PSD Teams in all locations to assist them to manage their ongoing relationship with partners PROFESSIONAL BACKGROUND PREFERRED : • 1 – 5 years of professional experience in either of the following streams: • Operations/ Business Analyst in reputed IT Software Company • Program Management with Partner Helpdesk responsibilities EDUCATION REQUIREMENTS : • Graduation in Computer Science/ Business Administration/Operations/IT with well-founded knowledge on performing complex analyses on mass of data. TECHNICAL & BUSINESS SKILLS : • Excellent experience with MS Excel / Word / Power Point or other spreadsheet programs. Proficiency in MS excel reporting functions is desired. • Proven Customer care/ Partner relationship management ability, working in a Helpdesk role is essential. • Strong customer focus and excellent interpersonal skills, notably: o Can clearly articulate SAP value proposition in a Partner Program context o Capable of actively listening to Partners in order to understand the requirement and can accurately restate and respond to issues and concerns o Can play a trusted Supporting role to Partners • Experience on working with SAP systems would be a substantial benefit. • Demonstrates an in-depth understanding of volume business processes on management & enablement side. • Business acumen – some experience in managing complex data, performing data analysis and business impact analysis on existing Business plans with ability to deliver on time and on quality. • Enthusiastic & pro-active, willing to take initiative and weave his/her way through complex organization structures. • Works effectively in a complex matrixes environment with virtual teams of high-level professionals. • Ability to program and manage with limited supervision. Ability to multi-task and manage expectations, timelines, resources and deliverables. • Fluent English – Excellent oral and written communication skills, excellent presentation skills. Knowledge of another European language will be an added advantage. • Demonstrated ability to synthesize data to develop data-based recommendations. • Able to develop content and messaging. • Skilled in interacting with partners and managing customer expectations. SOFT SKILLS : • Excellent interpersonal skills in managing networks with colleagues and partners from different countries. • Strong time management capabilities. • Strong coordination and planning capabilities. • Able to work independently and take ownership of assigned tasks. • Able to work across levels. • Highly self motivated and performance orientated. • Customer focused and service-oriented attitude. • Demonstrable strong team-working abilities. • Problem Analysis and problem resolution abilities. • Enthusiastic & pro-active, process-oriented person. WORK LOCATION : SAP Labs India, Gurgaon SHIFT TIME : Early Morning/Morning/Afternoon /Evening (Need Based) TRAVEL : None. Must have Valid Passport WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now . SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmericasap.com or Careers.LatinAmericasap.com , APJ: Careers.APJsap.com , EMEA: Careerssap.com ). Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations :
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