Position Summary: The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality.Reporting Relationship: Would be directly reporting to Store ManagerKey Responsibilities:Commitment to Customer Satisfaction?Always putting the customers needs first.?Conducting competent and knowledgeable eye test.?Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs friendly and high customers service oriented eye test.?Building a strong relationship with customers by engaging the customers by explaining the Eye Exam Process.?Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.?Anticipating the problems before they occur and having a plan of action for them at store levelEye Test Quality Assurance and Sales?Examine eyes, using observation, and instruments, to determine visual acuity and perception, focus and coordination?Responsible for converting the prospective customers into actual customers.?Ensure all customers receive accurate diagnosis and appropriate recommendations.?Effective communication with all retail associates to ensure seamless customer experienceInventory Management?Having the basic understanding of the POS system to ensure transactions are properly and effectively processed?Working very closely with various departments in the organization till the product reaches the customer?Approaching customers and keeping the store neatly stacked to avoid shrinkageSecurity & Hygiene?Ensuring the store and the inventory is neat and clean at all times?Maintaining the necessary safety measures in ensuring the safety of the store and customers?Employees at store level, engaging in the customer experience need to be properly groomed and presentable to the customer. Uniforms need to be neat and clean and pressedCompetencies & Educational Qualifications: -Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant experience in the industry.Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.People Management: Ability to lead, manage & develop large teams in a fast paced environment.Passion for Results: High degree of commitment with bias for execution excellence.Customer Focus: Ability to design processes, systems & create an environment for enabling customer delight.Superior analytical, evaluative, and problem--solving abilities
