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Operations Manager - Enterprise Support - Salary Upto 17L Ctc

Operations Manager - Enterprise Support - Salary Upto 17L Ctc
Company:

Oxilum Technologies


Details of the offer

Operations Manager - Enterprise Support - Salary Upto 17L CTC POSITION: - Project Manager - Operations Salary: Upto 17L CTC YEARS OF EXPERIENCE: 10-12 Years of experience in the International BPO/ Call Center sector from technology support background . JOB PROFILE:- SLA Management Manage performance of the team Deliver on SLA commitments based on the contract Meet and exceed customer satisfaction goals Daily / Weekly / Monthly / Quarterly Reporting of SLA performance Proactive management of business / operations trends Forecasting business volume, capacity planning Formulate continuous improvement plan Client Management Ensure client satisfaction in alignment with 100 Referenceable customers Weekly / Monthly / Quarterly operations and business review with stakeholders. Set and Manage client expectations Identify potential new business opportunities To take complete ownership of the cases and to take feedback on negative surveys To handle deviations and carry out risk analysis Quality Management Create and improve process guidelines and framework. Drive adherence and compliance to organizational / quality standards Create preventive / corrective action plans on Customer or Client comments / feedback Operations Management Set and review KRAs for the team, align their goals to the overall objectives of the organization / client Daily /Weekly / Monthly / Quarterly operations review with internal and external stakeholders Capacity / Resource planning and management Liaison with cross functions across the organization addressing the needs of the team members To own corporate initiatives aimed at operational improvement (SIP/ Best practices/ Audit Business Continuity planning and Risk management Address skill gaps in Product / Process / Technology / Communication Plan Relevant training programs working with respective groups Project Revenue and cost management: To manage revenue and cost drivers Operate on planned budget Working with internal / client teams on Invoicing, AR and PO Prepare monthly / quarterly revenue / margin projections Resource planning (People / IT) Interview process : Mode of Interview : Zoom Rounds of discussion : 2 rounds (operations & client round) Recruitment Consultant at Oxilum Technologies Oxilum Technologies was founded in 2015 in order to support clients across all sectors to manage their people challenges more effectively. By offering commercial no-nonsense HR support, we help clients to grow their businesses by ensuring that their people are engaged and motivated to deliver. We are unique in the sense that we offer all HR under one roof. Whether it's an extra pair of experienced hands, a project, leadership coaching or supporting an acquisition we can help.In today's highly competitive world it is more important to get the human resources with the right skillsets for organizations to compete and grow. We provide our Recruitment firm and Executive Search services for a wide range of industries like ITES / BPO, Call centre, Financial Services, Telecom etc As a team, we work to provide the best services to our clients and candidates Address Samson Towers, Egmore, Chennai - 08 Beware of imposters Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read More Similar Jobs Business Operations Manager Business Operations,Operations Management Posted Project Manager - BPO - Salary Upto 17L CTC Chennai BPO,International Call Center,Technical Support,Operations Management Posted Operations Manager/Delivery Lead (100% remote) Resource Planning,Pharma,People Management,Medical Communications,Global Delivery,Operations Managem Posted Hiring Deputy Manager- in Agility Logistics, Chennai GIL Shared Services Pvt Ltd Project Management Office,PMO,Service Delivery,Operations,Shared Services Openings in Nielsen - Chennai For Operations Manager Role Get Better Jobs & Higher Salaries. Suggested courses IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect. All rights reserved 2021 Info Edge (India) Ltd.


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Operations Manager - Enterprise Support - Salary Upto 17L Ctc
Company:

Oxilum Technologies


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