Operational Excellence Specialist ( Pune 78009 )

Operational Excellence Specialist ( Pune 78009 )

Amdocs, Inc.

Operational Excellence Specialist ( Pune 78009 )

Details of the offer

Job ID: 78009 Required Travel : Minimal Managerial - No Who are we? If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day. In one sentence Promote Quality and Operational Excellence strategy and lead implementation at the account or unit level What will your job look like? You will assess current situation vs. desired state You will manage formal certification programs when applicable You will customize and implement QAP/QIP based on Amdocs Quality Best Practices and Policies based on the needs of the accounts and units You will be accountable for executing action plan implementation, including defining and measuring KPIs / impacts / changes, developing program plans, and tracks progress in conjunction with the steering committee You will lead the Value Assurance Program implementation and realization to maximize the value to the Customer You will support the definition and execution of CSAT Improvement Plan and lifecycle You will provide consulting services to accounts \ units You will predict and proactively act upon quality results, and promote quality improvement and the required focus All you need is B.Sc. in Industrial Engineering / Software Engineering 6 to 8 yrs of experience Proven working experience as a data analyst or business data analyst Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Adept at queries, report writing and presenting findings Technical expertise regarding data models, database design development, data mining and segmentation techniques Strong knowledge of and experience with Tableau, PowerBI, SQL databases, HortonWorks Hadoop Programming (XML, Javascript, or ETL frameworks) - advantage Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc) BS in Mathematics, Economics, Computer Science, Information Management or Statistics Why you will love this job: You will be responsible for promoting Quality & Operational Excellence strategies at the account or unit level You will be responsible for Quality Implementations & Customer Experience Improvement at the Unit & Account level You will work with relevant stakeholders and create alignment in the processes.

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