One.Stop.Offer - Process Trainer - Domestic Bpo- Day-Shift

One.Stop.Offer - Process Trainer - Domestic Bpo- Day-Shift
Company:

Sky Scrapper Consulting


One.Stop.Offer - Process Trainer - Domestic Bpo- Day-Shift

Details of the offer

Hiring for leading Domestic Bpo in Pune for a Process trainer profile Role & Responsibilities- To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Dos Custodian of Process and Product document Responsible to maintain the version control document for the respective up to date updated process and product Responsible for complete the training within the defined time frame and handover to sales Responsible for conducting refreshers training program based on the training need analysis shared by the Quality team Responsible for Process Improvement Plan (performance management) To ensure that the agent numbers from a New Hire team who enter the re certification in Nesting \stage is maintained at the lowest Need Graduates only with minimum 1 year experience of Process Trainer on papers (Mandate) Excellent communication required Day-shift with One off Package- till 27K incentives Location- Viman Nagar Transport Not available Call 7620278798 No charges Briefing before every round Immediate selection process Kick Start Your Career In Top International Bpos For Insurance/ TRAVEL/ B2B / Semi-voice / voice process / Chat . Skills: Inbound,outbound,calling,&x22;customer service&x22;,&x22;customer care&x22;,&x22;lead generation&x22;,&x22;cold calling&x22;,&x22;customer relations&x22;,&x22;customer care&x22;,Process Trainer, &x22;TRAINER&x22;, &x22;Process trainer customer service&x22; Experience: 1-6 Years


Source: Adzuna_Ppc


Area:

  • Call Center - Customer Support / Customer Service Representative

Requirements