At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Messaging Services Advisor to join our team in Noida, Uttar Pradesh, India.
Strong SME knowledge of Exchange 2007 to 2016 Exchange, Office365 Unified Communications, Windows OS, Active Directory, LDAP and AD Azure
Knowledge of Server and Networking principles pertaining to enterprise environment
Performs maintenance on existing operating systems.
Evaluates, engineers, tests, recommends, and implements secure infrastructures.
Acts as a resource for system escalation issues.
Documents platform standards and processes for ongoing operations.
Gathers business requirements for system design and validates recommended solution for Change Management.
Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
Performs root cause analysis on failed components and implements corrective measures.
Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
Responsible for following company specific systems engineering standards.
Acquisitions:Add acquisitions’ messaging environment under NTT Data Services, planning, development and sustaining included in this process.
Executive support escalations:20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks.
RCA for high severity issue, CRQ Deployments during weekends and holidays.
On Call Support:shift for all required work and done during weekends.
Provide Technical Documentation and training to L1 and Service desk.
Operation resource for internal and external projects:represent Messaging and Collaboration team, following project assignments and schedules.
Prior experience with Windows OS (2008&20012), User administration, patch, IIS log files, Performance Monitors and System Services management, .NET Framework, SQL Server.
Knowledge of integrating to back-end systems including Documentum is a plus
7 x 24 hour on-call support
Responsible for complex testing and analysis of all elements of the computer systems.
Analyzes and provides innovative solutions to system engineering and design projects.
Represents the organization in front of critical audiences such as clients/customers/vendors/executives
Thorough understanding and management of customer business needs and expectations
Candidates must have exceptional customer service, problem solving, and communication skills
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals
Possess the ability to work independently with minimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor
Strong organizational and documentation skills.
Fast learner, flexible and able to work on multiple tasks
Official Microsoft Product Certification is a plus
Bachelor's Degree in Computer Science/Information System or equivalent knowledge is plus
Possess 8/10 years of relevant professional experience or equivalent combination of education/experience.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.